FAQ

We offer a selection of “custom” items that are produced on an order-by-order basis. These items are shipped directly from the factory. The production time indicates how many business days (Mon-Fri) are required to produce your order. This time frame does not include the time it takes to ship to your location from the factory. Please see below for more information on transit times.

Your “Need-By” or “In-Hands” date is the date that you need the items delivered to your location. Although this field is optional, we recommend choosing a delivery date if your order is a RUSH or if you need the items for a specific event/meeting. Please keep in mind that FedEx and UPS do not normally deliver on the weekends, so the date selected should be a business day (Mon-Fri).

Customer service will be happy to assist you with your order status and provide you with tracking information. 

If you are looking for a specific item or have a special project you are working on, we can assist you with locating the items you need. We work with many vendors that sell a wide range of promotional items and we will do our best to find something that fits within your budget. If you would like more information or if you need a quote for a specific item, please contact customer service. When you contact us, we may ask for information that will help us to narrow down our search. Some information that we might request includes the type of item you need, the quantity, the event date, the type of event, the price range/budget, and the imprint/design you would like. Having this information available will allow us to assist you quickly and efficiently.

At the top right of your screen, click My Account. This will bring you to your account dashboard from where you can find your order history, saved addresses, and Store Credits.